Check your spam or junk email filter to make sure that emails coming from us aren’t being placed in this folder.Make sure you have not adjusted your notification settings.Example requestįollow these tips to troubleshoot your issue: If a customer is behind a pretty strict firewall, email notifications from your app might be blocked. I’ll have our programmers take a look and see what’s going on.Ĭustomer Support 9. Copy this output and send it to me in a reply to this email message. The result will be a series of text output that shows hops from your computer to our server. It may take a few minutes to complete the trace. Open Network Utility from your Utilities folder, select the Traceroute tab, enter “” (without quotes and including your subdomain) and click the trace button. Once there, type: “” (without quotes and including your subdomain). Go to Start (start button on the lower left of the desktop).Can you perform a traceroute to help me figure this one out? I know this might sound like a scary tech tool but I’ll walk you through it.
I’m sorry about those access troubles! The app’s looking good on my end with your account.
